For many years BI has dominates the IT world and controlling. Every day we notice how different and even ambiguous this term can be interpreted. What is Business Intelligence? Technically and following Gluchowski it describes all tools, applications and solutions, which are of assistance in making decisions. They should support companies to overcome the expected and unexpected challenges due to competition.
This is an ambitious target definition, which should be achieved by the purchase of so-called BI software. A step supposed to be easy. It is not unusual that through this even more problems arise. Especially, when questions of system environment and data delivery remain unanswered or when the technical input and the output requested by the customer are in no way connected. For example if questions regarding control parameters are not cleared in advance.